De-Escalating Volatile Situations
Ensuring the safety and security of employees and customers is paramount for utilities. Having the ability to quickly recognize aggressive behavior and spot the early signs of rising anger can help keep a situation from spiraling out of control.
Upon successful completion of this course and having met all requirements, students earn:
- Certificate of Completion
This course will cover how and when to engage in de-escalation and when to escape a situation. Course provides an overview of de-escalation, its causes, and the best methods for response. Depending on the number of students, this training can include a role play component.
All personnel who deal with the public.
Annually or As Needed
Call or fill out the information request form below.