De-Escalating Volatile Situations

Ensuring the safety and security of employees and customers is paramount for utilities. Having the ability to quickly recognize aggressive behavior and spot the early signs of rising anger can help keep a situation from spiraling out of control.

Upon successful completion of this course and having met all requirements, students earn:

  • Certificate of Completion

Course Details

Course Description

This course will cover how and when to engage in de-escalation and when to escape a situation.  Course provides an overview of de-escalation, its causes, and the best methods for response.  Depending on the number of students, this training can include a role play component.

Who Should Attend?

All personnel who deal with the public.

Length of Course

2 Hours

Frequency of Training

Annually or As Needed

Upcoming Classes

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